Help & support
Guides, FAQs, and contact details for Centra Retail.
Learn how Centra fits together and what each role can do.
What is Centra Retail?
Two surfaces for running your store: dashboard and POS.
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- Centra Dashboard is the web control centre for owners, managers, and accountants — inventory, purchasing, accounting, and store settings. Owners get a focused HQ for performance, cash, and exceptions.
- Centra POS is the offline-first checkout terminal used at the till.
- Download POS and the desktop shell from the Downloads page. Sign in to the dashboard with the email and password your administrator created.
Role permissions
Super Admin, Owner, Manager, and Accountant each see different parts of the dashboard.
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- Super Admin — full access to store settings, branches, terminals, team, inventory, purchasing, and accounting.
- Owner — curated HQ: overview, control room, profit & loss, cash position, and fiscal exceptions. Cannot change store setup or staff accounts.
- Manager — branch operations: inventory, stock take, receiving, suppliers, team for their branch, and branch spend.
- Accountant — read and work with the books: cash position, trial balance, profit & loss, VAT, fiscal exceptions, and balance sheet.
- Your role is shown in the account menu (top right). If you need access to something outside your role, ask your Super Admin.
First-week checklist
Super Admin
Recommended setup order for a new store.
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- 1. Complete store settings — company name, base currency, and contact details.
- 2. Add branches and register POS terminals under Stores & terminals.
- 3. Build your product catalog in Inventory.
- 4. Add suppliers and record your first receiving if you have stock on hand.
- 5. Enable fiscalization in Store Settings if your business requires it.
- 6. Invite managers and accountants from Team or Owner & Accountant Accounts.
- 7. Install Centra POS on tills and sign in with terminal credentials.
Need more help?
Reach out for help with your account or Centra platform.
Sign in to see your store contact details, or ask your administrator.